- Provide first and second tier support on system and application
- Monitor and maintain system and application to be stability and ready to use
- Understand, investigate, troubleshoot and resolve incidents, finding the root cause and effectively communicate to users
- Provide timely response, follow-up and resolution to ensure all support activities are tracked and closed within committed SLA
- Troubleshoot system, network problems, diagnosing and solving software faults
- Configure system and application according to business requirements, debug, troubleshoot, fix configuration and integration issues
- Work collaboratively with user and development team
- Provide improvement for monitoring system and application proactively